The purpose of these general conditions of sale is to define the rights and obligations of the parties in connection with the online sale of goods offered by Ligne Du Blanc to the consumer.
The contractual information will be confirmed by e-mail to the address indicated by the consumer in the order form.
The computerized registers kept in Ligne Du Blanc's computer systems under reasonable security conditions are considered as proof of communications, orders and payments between the parties.
The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.
Every effort has been made to ensure the accuracy of the information presented on the website www.lignedublanc.fr.
However, Ligne Du Blanc or its suppliers are not responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even in the case where Ligne Du Blanc is aware of the possibility of such damages.
The names and brands of products and manufacturers are used for identification purposes only.
Photos, descriptions and prices of products are not contractual.
Prices quoted at the time of the consultation by the customer can be modified without notice.
The order confirmation forms the contract and sets the price.
The selling prices are expressed in Euro including VAT.
The products are delivered to the address indicated by the consumer on the order form and only on the geographical areas that we serve either:
- France (Delivery within 48 hours)
- Belgium (Delivery within 72H)
- The Europe + Switzerland Zone (Delivery time D + 5 to D + 8)
- United States (Delivery time D + 7)
- Middle East (delivery time D + 7)
Outside this zone you can contact Ligne Du Blanc by email at firstname.lastname@example.org or call us at 01.48.34.87.88.
All products leave our premises in perfect condition.
The customer must report to the carrier (or factor) the slightest trace of shock (holes, traces of crushing, etc.) on the package, and if necessary refuse the package.
An identical new product will be returned to you at no cost.
The exchange of any products declared, a posteriori, damaged during transport, without any reservation has been issued upon receipt of the package, can not be supported.
Ligne du blanc does its best to ship the order within 2 business days maximum.
If this is not possible, White Line will contact the customer by phone or email.
As in any shipment, it is possible to be late or the product goes astray, in which case we will contract the carrier to start an investigation.
All efforts will be made, as long as necessary, to find the package.
In this case, the merchant will be reimbursed by the carrier and will deliver a new identical package at his expense.
We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products, bad weather or strike.
Any anomaly concerning the delivery (missing product compared to the delivery note, damaged parcel ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer.
The consumer must confirm this anomaly by sending the carrier within two (2) business days of the date of delivery a registered letter with acknowledgment of receipt stating the said claims. "
The consumer must send a copy of this letter to the address Ligne Du Blanc.
Without this fact, we do not proceed to any trade.
The consumer will have to formulate with Ligne du blanc, the same day of the delivery or at the latest the first working day following the delivery, any claim of error of delivery and / or nonconformity of the products in kind or in quality by compared to the indications on the order form. Beyond this period, any claim will be rejected. The formulation of this claim with Ligne du blanc can be made at the address of Ligne du blanc.
Any claims not made in the rules defined above and within the time limits can not be taken into account and will release Ligne du blanc any responsibility towards the consumer.
In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to White Line in its entirety and in its original packaging in perfect condition at the address of Ligne du blanc. To be accepted, any return must be reported and have the prior agreement of White Line, which in case of agreement will forward the package to the correct address.
The shipping costs are the responsibility of Ligne du blanc, except in the event that it turns out that the product does not correspond to the original declaration made by the consumer in the correct direction of return.
The buyer takes advantage of the legal provisions regarding the guarantee against the hidden defect.
The right of withdrawal only applies to natural persons. In accordance with Articles L. 120-20, the consumer has a period of 7 calendar days to return, at its expense, the products do not suit him. This period runs from the day of receipt of the order from the consumer. Any return can be indicated beforehand to the customer service of Ligne Du Blanc. The product must be returned to the address of Ligne Du Blanc. Only products returned as a whole, in their original packaging intact and intact, and in perfect condition of resale will be taken back. Any product unpacked and tried by the consumer will not be returned or exchanged because it will be impossible to repackage the product.Any product that has been damaged or whose original packaging has been damaged, will not neither refunded, returned nor exchanged. Any custom product at the request of the consumer will not be refunded, returned or exchanged. This right of withdrawal is exercised without penalty, with the exception of the expenses of sending and return. In the event of the exercise of the right of retraction, the consumer has the choice to ask for either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the return will be at the expense of the consumer. In case of exercising the right of withdrawal, Ligne Du Blanc will make every effort to reimburse the consumer within thirty days.
The use of trademarks on the site is strictly prohibited.
Neither party will have failed in its contractual obligations, to the extent that their performance will be delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered as a case of force majeure any fact or circumstance irresistible, outside the parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all efforts reasonably possible. The party affected by such circumstances will notify the other within ten business days of the date on which it becomes aware. The two parties will then approach, within three months, except impossibility due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration greater than a duration of one month, these terms and conditions may be terminated by the injured party. Expressly, are regarded as case of force majeure or fortuitous cases, besides those which are usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunication networks or difficulties specific to external telecommunication networks to customers.
If one or more stipulation of the present general conditions are held for not validated or declared such according to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their reach.
The fact for one of the parties not to claim a breach by the other party to any of the obligations under these terms and conditions of sale can not be interpreted for the future as a claim the obligation in question.
These general conditions are subject to French law. This is so for the rules of funds as for the rules of form. In case of dispute or claim, the consumer will first contact Ligne Du Blanc to obtain an amicable solution.
All the data you give us are so that we can process your orders.
Under Law No. 78-17 of 6 January 1978 relating to computers, files and freedoms, you have with Line Du Blanc a right to rectify, consult, modify and delete data that you have communicated to us. This right can also be exercised online.
Any order placed through the website www.lignedublanc.fr wins the customer's acceptance, without any restriction, to the general terms and conditions of sale of Ligne Du Blanc.
In the event of sale to a legal person, any difference relating to the sale (price, GTC, products ...) will be subject to French law before the Commercial Court of the head office of Ligne Du Blanc.